Marionettes

[noname]

So, I ordered one of these marionettes. However, I am a little disappointed in their level of professionalism and customer service. I have been waiting for a while now for my order to arrive and it has not. I emailed them many times only for them to be ignored. If this continues I will be disputing the charge on my CC.

Until I hear something from them or get my order, I would recommend not using this site. They have some really amazing marionettes, but they have no concept of customer service.

Friendly warning!

[PuppetsAndPals]

So sorry to hear that you have not had a good experience with this company. I often buy products from Eastern Europe and have found that communication is always difficult and it takes at least two months for me to receive my packages. I hope that is the case for your experience, too, and not that you have just been overlooked.

[noname]

Originally Posted by PuppetsAndPals

So sorry to hear that you have not had a good experience with this company. I often buy products from Eastern Europe and have found that communication is always difficult and it takes at least two months for me to receive my packages. I hope that is the case for your experience, too, and not that you have just been overlooked.

Me too. Although, I specifically paid more for the 7-10 day airmail time. Days keep passing, time keeps going, and I still have heard nothing!

Seems I am not the only one with an issue http://www.myczechrepublic.com/board...ic.php?p=49393

[PuppetsAndPals]

Did you check to see if the charge was put on your credit card? I know that at one time when I was dealing with an Eastern Europe purchase, I waited for two months and got nothing. I then found out that my order was not received and sure enough, my credit card was not charged. Oh I do hope it turns out to be a happy ending for you. Also because the puppets are just so gorgeous that I want to purchase from there, too. I will listen to your warning!!! Let us know the outcome and good luck!

[noname]

Originally Posted by PuppetsAndPals

Did you check to see if the charge was put on your credit card? I know that at one time when I was dealing with an Eastern Europe purchase, I waited for two months and got nothing. I then found out that my order was not received and sure enough, my credit card was not charged. Oh I do hope it turns out to be a happy ending for you. Also because the puppets are just so gorgeous that I want to purchase from there, too. I will listen to your warning!!! Let us know the outcome and good luck!

That was how I knew my order was received, because my CC was charged pretty quickly, just when I tried to figure out what happened, I have heard nothing. I actually contacted Steve from Axtell to ask if he had known anything about this site since he had a link to them. However, he had never dealt with them and said he will remove the link if there turns out to be a problem.

[noname]

So, I tried contacting them three times only to hear nothing, and since it has been much longer than the allotted time, I am going to be disputing the charge on my credit card. It is a real shame since these marionettes looked really good, but, perhaps, that is why they looked so good, because they didn't exist in the first place.

I highly recommend staying away from this site, as it seems fraudulent and nothing but a scam!

This is a little affirmation

http://www.siteadvisor.com/sites/czechmarionettes.com/

[noname]

The dispute was placed and ruled in my favor. They do not respond to any emails, I have more than my share of spam after an email I send to them, and I still have not received any indication that I even bought a marionette.

Needless to say, I would NOT recommend this site and would WARN everyone to stay away.

Again, the site is Marionettes- Quality Marionettes Puppets and Collectibles

And, from what I can tell, it is nothing more than a scam. Save your money.

It is sad though, because I was really looking forward to getting those marionettes. I really wish the site was legit.